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Products may be returned unopened for a full refund within 30 days of you receiving the order. You must call for an RMA (Return Merchandise Authorization) number from us first. Items that are in un-sellable condition, open bags, damaged products, missing parts you will not receive a full refund you may be able to receive a partial refund at our discretion.
If you return an item past our 30 day grace period without our prior approval, we reserve the right to return the package and you will be responsible for the return shipping charges.
If you return an item because you have changed your mind we reserve the right to charge up to a 20% restocking fee, plus the original shipping charges.
Please note that we will only refund shipping costs if the return is a result of our error, unless prior arrangements have been made with the return department. Return your item (s) using UPS ground, FedEx ground or standard U.S. Mail.
If you refuse your package you will be charged the original cost of shipping, even if you received free shipping, plus the cost of return shipping. Free shipping only applies when the product is kept. Unless we sent the wrong product or made some other error on shipping out your product.
If we are not able to cancel an order before it ships, you may still return the order, however you will be responsible for the cost of the shipping as well as the return shipping charges.
If your product is damaged in transit or defective upon arrival, we will exchange the product for you at no charge. We do request that if the package is received damaged, that you contact us within five days of the shipment being received.
You can expect a refund sent to your credit card company or PayPal within 14 business days of Universal Vacuums addressing your return.
Once Universal Vacuums processes your refund you will receive a refund receipt via email from our credit card processor Authorize.net and / or Universal Vacuums Please check your spam folder for emails from Universal Vacuums or Authorize.net if you could not find your refund email. Please note that it typically takes 3-7 days for your bank or credit card to post the refund to your account.
*****Bagless Vacuum Machines can not be returned*****